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Customer enquiry coverage
Define the customer questions, working hours and hand-offs your support team needs to cover.
Build customer support, data and back-office capacity around your e-commerce workflow. Plan ongoing teams or additional help for a defined campaign or seasonal workload.
Choose the roles that match your customer conversations, records and operational tasks.
Use these examples to think through the work, then adapt the brief to your business.
Define the customer questions, working hours and hand-offs your support team needs to cover.
Set the records, review steps and project duration before arranging the people doing the work.
Prepare extra operations capacity around a known promotion window or seasonal requirement.
A marketplace expansion programme required continuous outreach to local sellers and MSMEs, many of whom needed assistance understanding registration and platform processes.
Prepare your requirement
Describe the workflow and the responsibilities the new team will own.
Share your requirementTell us the workflow, team size and duration. We’ll help you plan the operational roles.