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Enquiry coverage
Set the enquiry types, support hours and hand-offs required from the team.
Build non-clinical enquiry, outreach and back-office capacity around your healthcare organisation. Define the responsibilities and hand-offs for each support role.
Plan enquiry and administrative roles around clear work instructions and hand-offs.
Use these examples to think through the work, then adapt the brief to your business.
Set the enquiry types, support hours and hand-offs required from the team.
Define the calling brief, roles and engagement period for a planned outreach activity.
Identify the coordination and record-handling tasks that need additional staff.
A healthcare outreach programme needed trained field and support staff to coordinate visits, collect approved information and maintain a consistent engagement process.
Prepare your requirement
Describe the support responsibility, including where the role hands work back to your organisation.
Share your requirementTell us the non-clinical roles, locations and schedule. We’ll help you shape the staffing requirement.